Refund policy

Returns & Cancellations
We accept returns on delivered orders for store credit only. We do not refund to the original payment method on delivered orders, and we no longer offer exchanges, your store credit can be spent on whatever you like, including a different size.

Change of Mind
Changed your mind? You can request a cancellation with our support team. We can only process it if your order is not processed for dispatch.

Returns
Need a different size, or changed your mind about a piece? Start a return through our self-serve portal. We collect it from your doorstep and your store credit is added to the phone number you ordered with, so it is already waiting at checkout next time you sign in, no code to enter.

Refunds
For cancellations, once approved, you can choose between a refund to your original payment method or store credit for future purchases.
We can only issue store credit/coupon refunds for COD orders.

Note
If something’s not right with your order, we’ll make it right.

Split COD Orders

For split COD orders (where a partial payment is made online and the remaining is collected at delivery), the pre-payment amount is strictly non-refundable in all cases, including cancellations, refusals, or returns. Only the COD balance will be waived or refunded as per our standard return policy.

Returns

• Return requests must be made within 7 days of delivery.
• A ₹250 per order return shipping and handling charge is deducted from your store credit. Delivery charges paid on the original order are not credited.
• Items must be unused and unwashed, with no signs of wear.
• Sale items are not returnable - this includes clearance, flash sales, end of season and campaign periods such as Diwali and Black Friday.
• Store credit is issued once the returned items reach us and pass a quick check. It is added against the phone number on the order and applies automatically at checkout when you sign in with that number.
• Returns are collected from your doorstep, so there is nothing to arrange with a courier yourself.
• You can start a return here: https://wearadhd.com/apps/returns

Cancellations

We strive to accommodate cancellation requests efficiently; orders not yet processed will be canceled and fully refunded. However, if an order has been shipped, we are unable to accept cancellation requests, emphasizing the importance of timely communication from our customers.

All orders are shipped by 12 PM every day. Please send any cancellation requests by 12 PM so we can process them in time. Orders cannot be cancelled once the AWB has been generated.

Please note: Cancellations are not possible on sale orders specifically during campaigns such as Diwali and Black Friday, XMas etc.

Tampered Packages

If your package appears tampered with or the seal is broken, please do not accept the delivery and contact us immediately at hello@wearadhd.com. Once a tampered package is accepted, WearADHD cannot be held responsible for any missing items or damage.

Claims for Damaged, Defective, or Incorrect Items

Customers must report any damaged, defective, or incorrect items within 7 days of delivery. Requests raised after 7 days from the delivery date will not be eligible for return, replacement, or store credit. Unfortunately, we will not be able to assist with such claims beyond this period.

Failed Deliveries / Return to Sender

In case your order could not be delivered and is returned to our warehouse (due to an incomplete address, missed delivery attempts, or refusal to accept), we will issue a store credit equal to your order value minus ₹100 as return shipping charges.
You can use the store credit to place a fresh order.
Please ensure your shipping address and contact details are accurate when placing an order.

Please note: We do not include hang tags with our products as part of our commitment to reducing waste and practicing sustainable production. All returns will still be processed as per our policy without the need for tags.